Frequently Asked Questions
Please contact us at service@tinkooo.com and our customer service team will get back to you as soon as possible!
Which payment methods do you accept?
We currently accept PayPal, and other payment channels are being integrated gradually.
What is your delivery area?
We ship worldwide and will contact you if there are any delivery issues.
About the address
Please carefully verify your shipping address (including name, phone number, and full address) before placing your order. Make sure all information is correct. If there are errors, please modify them now; if you cannot modify, contact our online customer service for assistance. Any return or loss caused by incorrect address will be at the buyer’s expense.
What currency is displayed?
All prices are displayed in US dollars.
What is your return policy?
Quality Issues: If you receive a damaged item, please provide photos and videos for our review. Send them to service@tinkooo.com; we respond to emails daily. Once a quality issue is confirmed, we will arrange a replacement for you. Alternatively, if you are able to repair the item yourself, we will compensate you with an e-gift card for your next purchase. The e-gift card never expires!
APO and P.O. Box addresses
If your address is an APO or PO Box, we can only ship via standard delivery.
However, orders over $29 qualify for free express shipping. Please provide a shipping address that is not an APO or PO Box; our system will then automatically switch the shipping method to free express delivery.
How do I know if my package has been shipped?
After placing your order, you will receive an automated confirmation email. Once your order has been processed and is ready to ship from our distribution center, you will receive another email containing shipping details. If you do not receive it, please check your spam folder.
Do you offer international shipping?
Tinkooo is honored to serve customers from around the world! Default prices on our website are listed in US dollars.
Delivery to your country typically takes about 6–12 business days. However, in some cases, delivery may be delayed depending on customs clearance procedures in your country or region.
If you require faster shipping, you can choose the express service, which takes just 4–7 business days to arrive.
Is my privacy and personal information safe on your website?
Please rest assured that shopping on our website is always safe and secure!
Issues with existing orders
How do I know if my order was successful? What should I do next after placing the order?
You will receive an order confirmation email immediately after submitting your order. This email contains your order number, product descriptions, quantities, and shipping information. If you do not receive the email, please check your spam folder. Please add service@tinkooo.com to your email whitelist so that we can contact you in the future.
Please carefully review all order details. If there are any errors, please contact us as soon as possible at service@tinkooo.com.
How do I track my order?
A few days after placing your order, you will receive a shipping confirmation email containing shipping details and tracking instructions.
Please read the email carefully and follow the instructions to track your order. If you do not receive the shipping confirmation email, please check your spam folder.
Please add service@tinkooo.com to your email whitelist so that we can contact you in the future.
My order total exceeds $29.90; why do I still have to pay additional shipping fees?
Free express shipping is available on orders over $29.90, though this offer applies only to select countries and regions. Standard shipping methods are unavailable for your location; shipments must be sent via express courier, so additional shipping fees apply for remote areas.
My USPS.com tracking information shows "Shipping Label Created, USPS Awaiting Item"—what does this mean?
This means your package has left our overseas warehouse and is currently en route to the United States. Here is how the shipping process works: tinkooo’s carrier dispatches the package and transmits the information to the United States Postal Service (USPS) for domestic delivery. USPS waits for the package to arrive in the U.S. before taking over the delivery process. Once they receive it, USPS will update the domestic tracking status on their website. In your case, the package has already left our overseas warehouse and is on its way to the U.S.
This is why the USPS status shows “Awaiting Package.” You can expect tracking updates within a few days.
My order was confirmed, but I just received an email stating that my order is complete—what does this mean?
An “Order Completed” status indicates that TinKooo has received your order and it is ready for shipment.
How do I change or cancel my order?
We understand that your order is of great importance to you, so we strive to fulfill it as quickly as possible. However, once an order has shipped, we are unable to cancel or modify it.
I placed an order but never received a confirmation email.
If you do not receive a shipping confirmation email, please check your spam box. If you still need our customer service team, please send an email to service@tinkooo.com and we will respond daily. Your problem will be solved soon.
After-sales service issues
How do I track my package?
Once your package has been shipped, you will receive a shipping confirmation email containing the tracking number and a link to the tracking website. Depending on the shipping method selected, you can visit the carrier’s website and enter the tracking number to check the status. You will then be able to track your package’s progress until it is delivered to your doorstep.
The item is missing, defective, or does not match what I ordered. What should I do?
We fully understand the inconvenience this situation can cause, which is why we are committed to ensuring every order is flawless. Please carefully inspect all items immediately upon receipt. If you discover any missing, damaged, or incorrect items, please contact our customer service team at service@tinkooo.com within two days of delivery. We will get in touch with you promptly to resolve the issue.